Last Updated: 31st July 2026
Welcome to Ear Cleansing Company. These Terms and Conditions apply to all appointments booked with us and your use of our website. By booking an appointment or using our website, you agree to these Terms.
1. About Us
Ear Cleansing Company provides professional ear care services, including:
- Microsuction Ear Wax Removal
- Ear Health Assessments
- Video Otoscopy
- Ear Care Advice
Our services are provided by appropriately trained and insured practitioners in accordance with UK professional standards.
2. Booking Appointments
Appointments can be made:
- Online
- By telephone
- By email
Your appointment is confirmed once you receive confirmation from us.
Please ensure all information provided is accurate and up to date.
3. Appointment Fees
Our fees are displayed on our website and are subject to change without notice.
Payment is due at the time of your appointment unless agreed otherwise.
Accepted payment methods include:
- Debit Card
- Credit Card
- Cash
- Bank Transfer (where applicable)
4. Cancellation and Rescheduling
We understand that plans change.
We ask for at least 24 hours’ notice if you need to cancel or rearrange your appointment.
Where less than 24 hours’ notice is provided, we reserve the right to charge a cancellation fee.
Failure to attend your appointment without notice (“No Show”) may result in the full appointment fee being charged.
5. Late Arrivals
If you arrive late, we will do our best to accommodate you.
However, if there is insufficient time to complete your treatment safely, your appointment may need to be shortened or rescheduled and a cancellation fee may apply.
6. Suitability for Treatment
Not everyone is suitable for ear wax removal.
Before treatment we will carry out an assessment of your ears.
Treatment may not be possible if:
- There is evidence of infection
- There is significant pain
- There is bleeding
- There is a perforated eardrum
- There is a foreign body present
- It is considered clinically unsafe to proceed
If treatment cannot safely be carried out, you may be advised to seek further medical assessment from your GP or an Ear, Nose and Throat (ENT) specialist.
7. Ear Wax Removal
Whilst microsuction is regarded as one of the safest methods of ear wax removal, no procedure is entirely risk free.
Possible side effects may include:
- Temporary dizziness
- Temporary discomfort
- Cough reflex
- Temporary sensitivity
- Minor irritation of the ear canal
- Temporary tinnitus
- Small amounts of bleeding
These effects are usually short-lived.
Complete wax removal cannot always be guaranteed and more than one appointment may occasionally be required.
8. Medical Information
You agree to provide complete and accurate medical information before treatment.
Failure to disclose relevant medical conditions may affect your suitability for treatment.
9. Home Visits
Where home visit services are offered:
- Adequate lighting and access must be available.
- A safe working environment must be provided.
- We reserve the right to decline treatment if conditions are considered unsafe.
10. Limitation of Liability
We provide our services using reasonable care, skill and professional judgement.
Nothing within these Terms excludes liability where it cannot legally be excluded under UK law.
Except where required by law, we shall not be liable for indirect or consequential losses arising from the use of our services.
11. Website Use
All content on this website is owned by Ear Cleansing Company unless otherwise stated.
You may:
- View the website
- Print information for personal use
You may not:
- Copy website content for commercial purposes
- Reproduce images without permission
- Modify or distribute website content without our written consent
12. Accuracy of Information
We make every effort to ensure information on our website is accurate.
However, information is provided for general guidance only and should not replace advice from your GP or another qualified healthcare professional.
13. Privacy
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please refer to our Privacy Policy for full details of how your personal information is collected, stored and processed.
14. Cookies
Our website uses cookies to improve your browsing experience.
Further information is available in our Cookie Policy.
15. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content or privacy practices of those websites.
16. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time.
The latest version will always be available on our website.
17. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Contact Us
Ear Cleansing Company
Address:
Bybridge, The Street, RG27 ORL
Telephone:
07769 375 795
Important Notice
Ear wax removal is a healthcare procedure and, although complications are uncommon, they can occur. We will always act in your best interests and may decline treatment if we believe it is not clinically appropriate or safe to proceed. If treatment is not suitable, we will explain the reasons and, where appropriate, advise you on the next steps.
